Last updated: February 20, 2026
Melville Deli ("we", "us", or "our") operates the website orders.meldel.us and the SMS ordering service at (631) 900-3354. This Privacy Policy explains how we collect, use, and protect your information when you use our online ordering platform and text messaging services.
Information We Collect
When you place an order or interact with our services, we may collect:
- Name - to identify your order
- Phone number - for order updates and SMS communication
- Order details - the items you order
We do not collect payment information through our website. All payments are handled in-store.
SMS/Text Messaging Service
By texting our number (631) 900-3354 or opting in on our website, you consent to receive text messages from Melville Deli, including:
- Order confirmations and updates
- Daily menu specials (up to 1 message per day)
- Conversational ordering - chat with our order bot to place pickup orders
Message frequency: Message frequency varies. You may receive up to 1 promotional message per day (daily specials) and additional messages related to active orders you place.
Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.
How to Opt In
You can opt in to receive SMS messages from Melville Deli by:
- Texting JOIN or START to (631) 900-3354
- Signing up on our website at orders.meldel.us
- Texting our number to place an order (auto-subscribes you to order updates)
How to Opt Out
You can opt out of SMS messages at any time by:
- Texting STOP to (631) 900-3354
- Texting UNSUBSCRIBE, CANCEL, END, or QUIT
After opting out, you will receive a confirmation message and no further texts will be sent. You can re-subscribe at any time by texting JOIN.
How to Get Help
For help with our SMS service, text HELP or INFO to (631) 900-3354, or visit us in-store at Melville Deli.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your food orders
- Send order confirmations and pickup notifications
- Send daily menu specials (if you've opted in)
- Improve our ordering experience
Information Sharing
We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share information with:
- Service providers - such as Twilio (for SMS delivery) and Cloudflare (for website hosting) - only as needed to operate our services
Data Retention
We retain order information for business record-keeping purposes. Phone numbers for SMS subscribers are stored until you opt out. You can request deletion of your data by contacting us in-store.
Security
We take reasonable measures to protect your information. Our website uses HTTPS encryption, and access to customer data is restricted to authorized personnel only.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy, please visit us at:
Melville Deli
90 Broadhollow Road (Route 110), Melville, NY 11747
Melville, NY
Phone: (631) 900-3354
Website: orders.meldel.us